Refund policy
<h1>Refund Policy</h1>
<p><strong>Effective date: July 26, 2026</strong></p>
<p>At Clareva, we stand behind every bottle we ship. Our liver support formula is made in small batches with ingredients we chose ourselves, and we want you to feel confident placing your order. This policy explains exactly how returns, refunds, replacements, cancellations and subscriptions work, so there are no surprises either way.</p>
<p>If anything here is unclear, email us at <a href="mailto:support@tryclareva.com">support@tryclareva.com</a> and a real person will answer.</p>
<h2>At a glance</h2>
<table>
<tbody>
<tr><td><strong>Return window</strong></td><td>60 days from delivery</td></tr>
<tr><td><strong>Unopened bottles</strong></td><td>Full refund of the product price</td></tr>
<tr><td><strong>Opened bottles</strong></td><td>Partial refund, store credit or a gift card</td></tr>
<tr><td><strong>Damaged, defective or missing items</strong></td><td>Free replacement or full refund, no return needed</td></tr>
<tr><td><strong>Return shipping</strong></td><td>Paid by you, unless the item was damaged, defective or incorrect</td></tr>
<tr><td><strong>Refund processing</strong></td><td>5 to 10 business days after we approve your request</td></tr>
<tr><td><strong>How to start</strong></td><td>Email support@tryclareva.com with your order number</td></tr>
</tbody>
</table>
<h2>1. Damaged, Defective or Missing Items</h2>
<p>If your order arrives damaged, leaking, defective or incomplete, email <a href="mailto:support@tryclareva.com">support@tryclareva.com</a> within 7 days of delivery.</p>
<ul>
<li>Include your order number and clear photos or a short video showing the issue and the outer packaging.</li>
<li>Once we confirm it, we will arrange one of the following at no cost to you: a free replacement shipment, or a full refund to your original payment method.</li>
<li>You do not need to return a damaged or defective bottle.</li>
</ul>
<p>Replacements are not available for products damaged after delivery through improper storage, misuse or accident, or for bottles that have been discarded before we could review photo or video evidence.</p>
<h2>2. Unopened Bottles: 60 Day Return</h2>
<p>We accept returns of unopened bottles within 60 days of delivery.</p>
<ul>
<li>The seal must be intact and the bottle must be in its original packaging and condition.</li>
<li>Proof of purchase (order number or receipt) is required.</li>
<li>Approved returns are refunded in full for the product price, to your original payment method.</li>
<li>You are responsible for return shipping costs on unopened returns.</li>
</ul>
<p>If you ordered a bundle and only part of it is unopened, the unopened bottles are refunded in full and any opened bottle is handled under section 3.</p>
<h2>3. Opened Bottles: Satisfaction Options</h2>
<p>Taste and tolerance are personal, and we would rather make it right than leave you stuck with something you do not enjoy. If you opened a bottle and it did not work out for you, contact us within 60 days of delivery and you may qualify for one of the following:</p>
<ul>
<li>A partial refund,</li>
<li>Store credit or a discount code toward your next order, or</li>
<li>A gift card you can pass on to family or friends.</li>
</ul>
<p>We will ask you a short question about why the product did not meet your expectations. That feedback is what shapes our next formulation, so it genuinely matters to us.</p>
<p>Opened bottles do not need to be shipped back. One satisfaction request is available per customer.</p>
<h2>4. What Is Not Eligible</h2>
<p>Refunds, returns and replacements are not available for:</p>
<ul>
<li>Requests made more than 60 days after delivery. After 60 days we cannot process refunds, returns or exchanges under any circumstances.</li>
<li>Opened bottles beyond the satisfaction options described in section 3.</li>
<li>Gift cards.</li>
<li>Final sale or clearance items, where marked.</li>
<li>Products damaged by improper storage, heat, moisture, misuse or negligence after delivery.</li>
<li>Original shipping charges paid at checkout, which are non-refundable when you simply no longer want the item.</li>
<li>Orders that could not be delivered because an incorrect or incomplete shipping address was provided at checkout.</li>
</ul>
<h2>5. How to Request a Refund or Return</h2>
<p>Email <a href="mailto:support@tryclareva.com">support@tryclareva.com</a> and include:</p>
<ul>
<li>Your full name,</li>
<li>Your order number,</li>
<li>The email address used to place the order,</li>
<li>A short description of the issue, and</li>
<li>Photos or a video if the item arrived damaged, defective or incorrect.</li>
</ul>
<p>We review every request and reply with a decision and, where a return is required, the return address and instructions.</p>
<p>Please do not ship anything back before we approve it. Unauthorized returns cannot be matched to an order and will not be refunded.</p>
<h2>6. Return Process</h2>
<p>Once your return is approved:</p>
<ul>
<li>Ship to the return address we provide, not to the address on the parcel you received.</li>
<li>Pack the bottles so they arrive intact. Returns that arrive damaged because of poor packing may be refused.</li>
<li>Send us the tracking number so we can follow the shipment.</li>
<li>Return shipping is at your expense, unless the return is due to damage, a defect or an item we sent in error.</li>
</ul>
<p>If more than 15 business days pass after your return is marked as delivered and you have not heard from us, email us and we will chase it.</p>
<h2>7. Refund Timing</h2>
<p>After we receive and inspect your return, or after we approve a request that does not require a return, we will email you with the outcome.</p>
<ul>
<li>Approved refunds are issued to your original payment method within 5 to 10 business days.</li>
<li>Refunds cover the product price. Original shipping charges are refunded only when the item was defective, damaged or sent in error.</li>
<li>Store credit and discount codes are issued immediately on approval.</li>
</ul>
<p><strong>Late or missing refunds.</strong> Bank and card processing times vary. If your refund has not appeared, check your account again, then contact your card provider or payment processor. If more than 10 business days have passed since we confirmed approval, email <a href="mailto:support@tryclareva.com">support@tryclareva.com</a> and we will trace it.</p>
<h2>8. Cancellations and Order Changes</h2>
<p>Need to change an address, swap a bundle or cancel entirely? Email <a href="mailto:support@tryclareva.com">support@tryclareva.com</a> as soon as possible after ordering.</p>
<ul>
<li>If your order has not shipped yet, we can amend or cancel it and refund you in full.</li>
<li>If your order has already been processed or shipped, we cannot recall it, but you can still return unopened bottles under section 2.</li>
</ul>
<h2>9. Subscriptions</h2>
<p>You can cancel your Clareva subscription at any time, with no fee and no phone call.</p>
<p><strong>Option 1: Manage it yourself.</strong> Use the "Manage Your Subscription" link in your order confirmation email, enter the email address you used to place the order, and follow the prompts to cancel, skip or reschedule.</p>
<p><strong>Option 2: Email us.</strong> Write to <a href="mailto:support@tryclareva.com">support@tryclareva.com</a> and we will cancel it for you. Please include your full name, shipping address, order number and the email address used to place the order.</p>
<p>A few things worth knowing:</p>
<ul>
<li>Cancellations must be submitted before your next billing date. Once a subscription order has been billed and processed, it cannot be cancelled, but unopened bottles can be returned under section 2.</li>
<li>Subscription payments already processed are not refundable as subscription fees. The bottles they paid for are covered by the same 60 day policy as any other order.</li>
<li>Once you cancel you will receive a confirmation email from us. No further charges will be made after that confirmation.</li>
</ul>
<h2>10. Shipping Delays and Undelivered Orders</h2>
<p>We ship promptly, but once a parcel leaves our facility it is in the carrier's hands. Delays caused by severe weather, customs clearance, carrier or strike disruption, public holidays, peak season volume or other events outside our control are not grounds for a refund on their own, though we will always help you track the parcel down.</p>
<p>If your order has not arrived within 30 days of shipping, email us within 15 days of that window closing and we will investigate, then replace or refund it.</p>
<p>Orders that fail to arrive because an incorrect or incomplete address was entered at checkout are not eligible for a refund. If the parcel is returned to us, we can reship it once you cover the new shipping cost.</p>
<h2>11. International Orders</h2>
<p>We currently ship to the United States, Canada, the United Kingdom, Australia and New Zealand.</p>
<ul>
<li>Return shipping costs outside the United States are your responsibility, unless the item was defective, damaged or incorrect.</li>
<li>Duties, customs fees and import taxes are not refundable.</li>
<li>If a parcel is returned to us because it was refused or the address was incorrect, a restocking fee may apply and original shipping costs are not refunded.</li>
</ul>
<p><strong>United Kingdom.</strong> In addition to everything above, if your order ships to the UK you have the right to cancel within 14 days of receiving it, for any reason and without giving a justification. The bottles must be unopened, in the same condition you received them and in their original packaging, with proof of purchase.</p>
<p><strong>Australia and New Zealand.</strong> Nothing in this policy limits your rights under the Australian Consumer Law or the New Zealand Consumer Guarantees Act.</p>
<h2>12. Disputes and Chargebacks</h2>
<p>If something has gone wrong, please email <a href="mailto:support@tryclareva.com">support@tryclareva.com</a> before filing a chargeback or payment dispute. Almost every case is resolved faster directly with us than through a bank, and we would rather fix it than fight it. We handle all disputes in line with Stripe, PayPal, Klarna and Shopify Payments policies.</p>
<h2>13. Policy Updates</h2>
<p>We may update this policy from time to time. Any changes are posted on this page with a revised effective date, and the version in force when you placed your order is the version that applies to that order.</p>
<h2>Contact Us</h2>
<p><strong>Email:</strong> <a href="mailto:support@tryclareva.com">support@tryclareva.com</a></p>
<p>Our support team may ask for documents such as photos or videos to assess a request properly. We aim to reply to every email within one business day.</p>
<p>By placing an order on this website, you agree to the terms set out in this Refund Policy.</p>