Shipping policy

Shipping Policy

Effective date: July 26, 2026

Every Clareva order is packed and shipped from our fulfillment partner as quickly as we can get it out the door. This page explains how long that takes, what it costs, how to track your parcel and what happens if something goes wrong on the way.

Questions about a specific order? Email support@tryclareva.com with your order number and we will look it up.

At a glance
Processing time 1 to 2 business days
Delivery time 5 to 14 days
Tracking Emailed once your order ships, live within 24 hours
Something wrong Email support@tryclareva.com

1. Order Processing

All orders are processed within 1 to 2 business days. Business days are Monday to Friday, excluding public holidays.

  • You receive a confirmation email the moment your order is placed.
  • You receive a second email with tracking as soon as it ships.
  • Orders placed on a weekend or holiday begin processing on the next business day.
  • During launches, promotions and peak seasons processing can take slightly longer. We will say so on the site if that happens.

2. Where We Ship

We ship internationally. Available shipping options for your address are shown at checkout, so if your order goes through, we can deliver to you. We cannot deliver to PO boxes in every region, so please use a street address where possible.

If checkout does not offer shipping to your address, email us. We use those requests to decide which market we open next.

3. Delivery Times and Rates

You can expect to receive your order within 5 to 14 days. Delivery time is counted from the moment your order ships, not from the moment you place it, so add the 1 to 2 business day processing window on top.

Shipping rates are calculated at checkout and shown in full before you pay.

This window is a carrier estimate, not a guarantee. It is accurate for the overwhelming majority of orders, but no carrier commits to an exact date.

4. Tracking Your Order

As soon as your order leaves the warehouse you will receive a tracking number by email.

  • Please allow up to 24 hours for the first scan to appear. A tracking link that shows nothing yet almost always means the parcel is in transit and has not been scanned at the next facility.
  • You can also track your order any time on our Track Your Order page.
  • If your tracking stops updating, email us and we will open an inquiry with the carrier.

5. Delays Outside Our Control

Once a parcel is handed to the carrier it is in their network, not ours. Delivery can be delayed by severe weather and natural events, customs clearance and inspections, carrier operational issues or strikes, public holidays, peak season volume and other global disruptions.

We will always help you chase a delayed parcel and we will replace or refund an order that is genuinely lost. Delays of this kind on their own are not grounds for a refund while the parcel is still moving.

6. Lost, Delayed or Undelivered Orders

If your order has not arrived within 7 business days of the expected delivery date, email support@tryclareva.com with your order number.

  • We open an inquiry with the carrier and keep you updated.
  • If the parcel is confirmed lost, we ship a free replacement or issue a full refund, your choice.
  • Claims must be made within 60 days of the order date.

If tracking shows the parcel as delivered but you cannot find it, please check with neighbours and household members and look for a safe-drop location first, then email us within 7 days and we will investigate with the carrier.

7. Incorrect or Incomplete Addresses

Please double check your shipping address at checkout. If an address is wrong or incomplete:

  • Email us immediately. If the order has not shipped, we will correct it at no cost.
  • If it has already shipped, we cannot redirect it.
  • Parcels that fail to deliver because of an incorrect address are not eligible for a refund. If the parcel comes back to us, we can reship it once you cover the new shipping cost.

8. Customs, Duties and Import Taxes

International orders may be subject to import duties, taxes and customs fees set by the destination country.

  • These charges are not included in your order total and are the responsibility of the recipient.
  • Duties and customs fees are not refundable.
  • Customs can hold a parcel for inspection, which adds time we cannot influence.

9. Damaged Parcels and Missing Items

If your order arrives damaged, leaking or incomplete, email support@tryclareva.com within 7 days of delivery with your order number and clear photos or a short video of the parcel and its contents. We will send a free replacement or issue a full refund, and you do not need to return the damaged bottle. Full details are in our Refund Policy.

10. Subscription Shipments

Subscription orders ship on the same schedule as any other order and follow the same processing and delivery times.

  • Your renewal is billed on your billing date and enters processing the same day.
  • You can skip, reschedule or cancel through the "Manage Your Subscription" link in your confirmation email, or by emailing us, at any time before your billing date.
  • If your shipping address changes, update it before the billing date so the next parcel goes to the right place.

11. Policy Updates

We may update this policy from time to time. Changes are posted on this page with a revised effective date.

Contact Us

Email: support@tryclareva.com

We aim to reply to every email within one business day. Please include your order number so we can find your parcel straight away.